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Is Your Security Provider Listening to You?
Ongoing communication and evaluation can take your security program to the next level. And, feedback and communication should not end with the client-vendor relationship. Your vendor should also solicit and act on feedback from their employees.
Use this evaluation to help gauge if your security provider is taking every opportunity to listen to your concerns and assess your program.
Does your current vendor...
- Utilize a recognized evaluation process?
- Ask for feedback in both formal and informal ways?
- Conduct regular business reviews?
- Measure program success using defined criteria?
- Visit your site regularly or as outlined in your contract?
- Meet with you one-on-one to address concerns?
- Respond to inquiries in a timely manner?
- Communicate effectively with the security team to ensure compliance with your requirements?
- Answer your questions and concerns in a timely, professional manner?
- Address issues as they arise, and communicate how situations were handled?
- Effectively handle situations outside of regular business hours?
- Communicate with you in the method you prefer, such as email, regular in-person meetings or phone calls?
- Conduct regular assessments of all security posts and shifts?
- Communicate with their employees and conduct formal assessments?
