Contact Us
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Partnership
As dedicated members of your extended care team, our trained healthcare Security Professionals help create a safer and more secure environment to reassure staff and enhance patient experiences.
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Compliance and Expertise
Our team of healthcare compliance experts support healthcare facilities to achieve HIPAA, CMS, OSHA, and NFPA regulatory and accreditation compliance.
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Safety
We help keep your institutions safe and secure, mitigating security risks and enhancing your ability to protect your patients, staff, visitors, and assets.
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Training
Our industry-leading healthcare security training provides our Security Professionals with the skills required for workplace violence preparedness, crisis intervention and de-escalation, emergency response and management, and more.
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Continuous Improvement
Operational business reviews, key performance indicators and sophisticated business intelligence and workforce management technology enables continuous oversight and performance improvement.
Customized Security Solutions for the Healthcare Industry
To discuss security solutions for your organization, please provide the following information.NOTE: By completing this form, you agree to receive updates from ɫ鱦 via email. Your data will not be passed on to third parties, and you may unsubscribe from these communications at any time.
Benefit from the advantages of working with ɫ鱦:
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Hospital Safety and Security:
Our local safety programs are designed to help mitigate risk for staff, patients, and visitors.
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Unprecedented transparency:
You have clear insight into our performance through local teams, regular operational business reviews, and sophisticated business intelligence and AI workforce management technology tools.
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The best hires for you:
We know that hospital security jobs have special requirements. We have an expansive recruiting network, sophisticated hiring tools, and practical, on-site training to support you with the right, qualified staff.
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Safety:
Our team of Security Professionals are trained to help you mitigate risk.
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Visibility:
A highly visible team of Security Professionals provides deterrence and helps reduce security incidents through a vigilant, uniformed staff.
Frequently Asked Questions
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Question: Why should I choose ɫ鱦 to provide security services for my healthcare organization?
Answer: ɫ鱦 has extensive healthcare facility expertise and experience working with accrediting bodies and agencies, including the Occupational Safety and Health Administration (OSHA), The Joint Commission, Centers for Medicare & Medicaid Services (CMS), DNV and state and local regulators. We understand that it is vital to keep pace with the industry’s changing needs and therefore actively support healthcare associations, including the International Association for Healthcare Security and Safety (IAHSS), the American College of Healthcare Executives (ACHE), the American Society for Healthcare Engineering (ASHE), and ASIS International.
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Question: What is the Security Professional’s role in a healthcare environment?
Answer: The guiding principles for a security professional in the healthcare environment are:
• Compassion
• Empathy
• Respect
• Patient & Staff Satisfaction
At ɫ鱦, we believe that the therapeutic environment starts at the parking lot and that the Security Professional’s first positive contact sets the tone for all persons entering a healthcare facility. Our philosophy is that each Security Professional is a member of the extended patient care team.
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Question: What type of training do your healthcare Security Professionals receive?
Answer: ɫ鱦’s “School of Healthcare” is a proprietary series of courses designed to train Security Professionals working in the healthcare environment. These courses are organized into levels that correspond with the different skill set tiers typically found in a healthcare organization. Additionally, all Security Professionals receive specific on-site training for each client. For ɫ鱦 Security Professionals, training is not a one-time event. Our Security Professionals receive ongoing training, including drills and exercises, to address changes in the environment, improve and further develop their skills and measure competencies. Our training programs are designed to help your organization meet regulatory requirements and achieve greater patient satisfaction scores.
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Question: Describe how you build standardized and consistent security programs for healthcare clients.
Answer: We have a systematic approach to reviewing and setting up security programs. During the review, we consider our clients’ needs and priorities to craft effective and efficient security programs. We then propose a solution that includes applicable technology and utilizes our breadth of professional services where appropriate. Our professional services include:
• RISK ADVISORY & CONSULTING SERVICES
• EXECUTIVE PROTECTION & INTELLIGENCE SERVICES
• EVENT SERVICES
• SECURITY/SAFETY TRAINING
• JANITORIAL SERVICES
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Question: What is de-escalation training and why is it important?
Answer: De-escalation training provides strategies to calmly deal with individuals who may be experiencing behavioral or emotional crises. This training primarily focuses on calmly communicating with an agitated individual to understand, manage and resolve his/her concerns. ɫ鱦 healthcare Security Professionals and our client’s clinical staff must work collaboratively to help manage potentially violent events. De-escalation training is also important in meeting the following Center for Medicare and Medicaid Services (CMS) Conditions of Participation:
“The hospital must require appropriate staff to have education, training, and demonstrated knowledge based on the specific needs of the patient population in at least the following:
• Techniques to identify staff and patient behaviors, events, and environmental factors that may trigger circumstances that require the use of a restraint or seclusion.
• The use of nonphysical intervention skills.
• Choosing the least restrictive intervention based on an individualized assessment of the patient's medical, or behavioral status or condition.”
