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Business and recreational travelers demand safe and secure hotel accommodations and responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?   

There are countless industries that utilize security officers to protect their employees, customers, assets and facilities. While the underlying reasons for contracting security might be similar, the nuances of vertical market-specific security programs couldn’t be more different.

There is no substitute for a well-trained, best-in-class security officer. Service experience, skill-based training, consistent standards and adherence to quality and best practices are crucial to establishing a baseline for best-in-class service delivery.

No one should take security for granted, particularly when it comes to critical infrastructure like chemical and petrochemical facilities. In the past, the major concern for these facilities had been accidents causing extensive damage and loss of life.

While a physical security presence will always be the foundation of a commercial property's security program, the industry continues to evolve with new technology solutions, operations and increased efficiencies. Get insights into emergency readiness, resource planning and risk management.

Consider this – A safety goal of 7:1. Meaning, for every one behavior that needs to be corrected, managers should recognize employees seven other times for positive safety measures. In the security industry, safety culture best practices should be continually reinforced.

According to the 2017 Deloitte Global Human Capital Trends research, nearly 80% of business leaders rated the employee experience as very important. It’s not only based on an organization’s culture, it’s a focus on the workplace, HR and management practices that make for job satisfaction.

Business improvement districts help invigorate neighborhoods and stimulate economic development. These districts bring together businesses and other neighborhood residents such as schools and cultural institutions to create a positive environment that will attract more patrons. 

Today's shopping malls include more entertainment venues, theaters, restaurants and events that attract shoppers and increase patronage. This approach is designed to make the property a shopping destination, and it is building vitality back into many malls that have seen vacancy rates increase.

When an emergency occurs, whether it is a cardiac or first-aid emergency, or a natural disaster or workplace violence incident, the emergency responder who makes the difference between life and death is one who is well trained.